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Literature review on: customer satisfaction using mobile phone applications subject: business research & methods submmited to: mam noor-ul-ain submitted by: mohib. Consumer satisfaction towards samsung mobile consumer satisfaction towards samsung mobile 1 name of the respondent_____ 2 your sex a male b female 3. This statistic compares the global consumer satisfaction with online shopping to their in-store shopping experiences as of october 2014, 80 percent of respondents in.